Your Personal Data Protection Policy

Personally Identifiable Information

When you register an account or use our services at may9vip, we may collect the following information—

• Full name
• Date of birth (to verify you are 21+)
• Email address
• Phone number
• Bank account details related to deposits and withdrawals (KBZPay, Wave Money, AYA Pay, Bank Transfer)
• Any identity verification documents (when required)

Technical Information

When you access our website, the following technical data may be automatically recorded—

• IP address
• Browser type and version
• Device type (mobile / desktop)
• Pages visited and click patterns (clickstream data)
• Session duration and activity logs (log files)
• Cookies and similar tracking technology data

Gaming Data

When you play on our service, we record your game history, deposit and withdrawal history, session duration, and bonus claim history. This data is used to ensure secure and fair gameplay, and to provide you with a better service.

Main Purposes

may9vip uses your personal information only for the following purposes—

• Account registration, verification and maintenance
• Processing deposits and withdrawals (KBZPay, Wave Money, AYA Pay, Bank Transfer)
• Providing customer support (24/7 Myanmar-language Live Chat and email)
• Security checks, fraud prevention and responsible gambling policy enforcement
• Managing bonuses, VIP cards and promotional offers
• Meeting legal or regulatory requirements

Improving our service

We analyze aggregated data on gameplay patterns, visit frequency and preferences to improve our service. This data is handled by us only, and no advertising company is given access to it.

What are Cookies

Cookies are small files stored in your browser. They help keep the website running properly and improve your experience.

Types of cookies we use

• Essential Cookies — Required for the website to function correctly and to maintain your session (disabling these cookies will prevent the website from working).
• Analytics Cookies — To understand visit frequency and browsing patterns.
• Preference Cookies — To remember your language and display settings.

You can control and limit cookies through your browser settings. Please note that disabling essential cookies may prevent some parts of our service from working properly.

When we share data

may9vip does not sell your personal information for advertising purposes. We may share it with third parties only in the following defined situations—

• Payment providers — Financial service companies such as KBZPay, Wave Money, AYA Pay, and Bank Transfer, to process deposits and withdrawals.
• Technology service providers — Companies providing server, database and software services (these companies must handle customer data only as directed by us).
• Legal cases — When required to act under a legally mandated order or justification.
• Security and anti-fraud — When working with fraud investigation companies or cybersecurity specialists.

Things we never do

• Selling your data to advertising companies
• Sharing with third-party companies for marketing purposes without your consent
• Sending data for any purpose unrelated to our service

Technical safeguards

may9vip applies the following technical measures to protect your data—

• SSL (Secure Socket Layer) encryption — protects all data transfers
• Financial data is encrypted before storage
• Advanced verification for account access (e.g. two-factor authentication)
• Regular security audits of servers and databases
• Access restricted on a need-to-know basis

Staff-related measures

Employees who handle customer data have received privacy protection training and are not permitted to access data outside of their job responsibilities. If a data breach occurs, we will investigate immediately and notify those affected.

Retention Policy

We retain your personal data for as long as necessary to provide our services. Once that period ends, the data is securely deleted or anonymised. However, financial records, gaming records, and transaction-related data may be kept longer where required by law.

When You Close Your Account

If you request to close your account, we will work with you directly to handle the deletion or retention of your data. Data that must be kept for legal reasons will be handled in accordance with the law, and all other data will be deleted.

Your Data Rights

Every user with an account at may9vip has the following rights regarding their personal data—

• Right to Access — You can request to know what data we hold about you
• Right to Rectification — You can request that incorrect data be corrected
• Right to Erasure — You can request that your data be deleted, unless there is a legal requirement to keep it
• Right to Restriction — You can request that processing of your data be temporarily restricted
• Right to Portability — You can request a copy of your data to transfer elsewhere
• Right to Object — You can object to certain types of data processing

To exercise any of these rights, please send an email to [email protected].

21+ Only

may9vip services are for users aged 21+ only. We do not knowingly collect personal data from anyone under 21. If you are under 21 and are thinking of using this service, please stop immediately. If you become aware that a child has provided their data, please contact us right away at [email protected].

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the last revised date will be updated accordingly. If you continue using our services after any changes, you will be considered to have accepted the revised policy. We encourage you to review this policy regularly.

Contact Us

If you have any questions about this Privacy Policy, please reach out to may9vip's customer support—

• 24/7 Myanmar-language Live Chat (directly from the website)
• [email protected]

Our Customer Support team is ready to answer all your questions in Myanmar language.